What we build
Four lines. Each one is built on one of your processes, run by us behind your line, and transferred to you.
Section 1 — the four lines
Every build ships with the operations retainer. We do not hand over unmonitored models.
The lines
Document intelligence
Extraction, validation and human review for the documents your clients send you.
Invoices, KYC packs, claims intake
Voice and chat agents
Agents that take the first tier of calls and chats, and hand off to your people when they should.
Order status, appointment scheduling, collections reminders
Back-office automation
Whole processes across the systems you already run, with a person in the loop where the rules end.
Accounts payable, employee onboarding, reconciliations
AI operations
Monitoring, evaluation and retraining for every model we ship, reported monthly under your name.
Accuracy reports, drift alerts, exception SLAs
Section 2 — the lines
The whole card is the link. Each page names the processes we pilot and what the pilot measures.
What every line has in common
| Element | What it means for you |
|---|---|
| A person in the loop | Low-confidence output, failed checks and a random sample go to your reviewers before delivery. |
| Your systems | Results land in the ERP, claims platform or ticketing system you already run. No new platform in between. |
| Your brand | Reports, queues and hand-offs carry your name. Your client sees your service, not a vendor. |
| An evaluation set | Built from your sample in the pilot. Every later change is gated on it. |
| Transfer | Code, prompts, rules, evaluation set and documentation are yours at acceptance. |
- We never contact the BPO's client.
- The BPO sets the price.
- Everything we build transfers to the BPO.
Section 3 — in common
We do not contact your clients. Ever.